In the normal flow of card retrieval:
The card is purchased, or extension is opened with a card in loading state.
Card shows in extension with a spinning loading indicator.
A browser tab with the card issuer URL is opened in the background.
The extension inputs the corresponding card login information, and extracts the card details from the opened tab. This takes 12-24 seconds.
Card information is uploaded to the Laso servers, and shown in the extension.
Card issuer tab closes.
During step #4, the tab needs to be left in the background; don't open it. If the tab is opened, the card retrieval stops.
More importantly, if you do choose to open the link, do not enter your personal (or any) details. The card needs to match what our system ordered.
Inputting different details will flag the card as potentially stolen, causing spending success rate to drop. It also prevents Laso from forwarding mobile pay codes, updating card balance, or viewing by customer support.
Lastly, if the card is not filled after 20 seconds, close that background tab and the extension. Re-open the extension and let it try the process again.