Unfortunately, some users will encounter an error when adding their card to their mobile wallet.
Apple Pay is not supported:
Google Pay is supported however, you may encounter this issue:
It may be an error as listed above, or it may only allow you to add by calling the issuing bank, which will not work.
Follow these steps to troubleshoot adding your card:
1. Verify card name and billing address
Unless you have set custom name and billing address, then you should use the following information
Name: Laso Finance
Address:
440 N Barranca Ave #4496
Covina CA 91723
USA
If you have set custom name and billing address, then you should use this information when adding the card.
You can find the associated name and address for each card by clicking on the billing address option under each card:
Make sure to add this billing address on the card in your wallet app. For most countries, iOS won't request the billing address when you first add it. Go to the settings on that card inside the Wallet app, and add the billing address. It will absolutely improve the success rate.
If that's not working, try using the same billing address you personally use on your phone.
2. Check card-country compatibility
You can check our supported countries, and card compatibility in our article here:
3. Try using cellular data instead of wi-Fi
Turn off Wi-Fi and try adding the card while connected to cellular/mobile data. In some cases, the network or IP address associated with your Wi-Fi connection may contribute to the issue.
4. Ensure clear device location
Make sure that it's clear to that your device is in your specific location. They won't add the card if they can't be confident about your location. Complete these steps:
Turn off any VPNs or proxies.
Disconnect from any public or protected Wi-Fi networks.
You won't be able to add if you're connected to Wi-Fi on a plane.
5. Test on another device
If you've completed steps 1-3 and still have issues, your device may be marked as "high-risk" by your phone's operating system operator. Both companies run a black-box algorithm to determine this. The factors that go into it are not known, but signals such as a new phone that's not signed in, or a phone on VPN, tend to trigger that rating.
Note that support agents aren't trained on the risk algorithm, so contacting them is very unlikely to bring results. They will likely not be aware it exists.
To verify if your device is marked as high-risk, try adding your card to another device. You can be logged in with the same account. The block is at the device-level, not ID or account level.
6. Reset phone’s region to the United States
Some devices in Europe and other regions may fail to add the card to your wallet, or payments may decline after adding the card. This can happen if the phone’s system Region or Locale is set to a non-US region.
Our International Non-Reloadable Cards are issued in the United States, and some devices require the phone to be configured to the US region for wallet provisioning to work reliably.
Steps to fix:
Open Settings → System → Languages & Input (Android) / Settings → General → Language & Region (iOS).
Set Region to United States.
Restart your device.
If the card still cannot be added, perform a factory reset and configure the phone region as United States during setup.
Re-add the card to your mobile wallet.
Users have reported that this change allowed the card to be added successfully and enabled contactless payments that were previously failing.
Note: If your device region is set outside the United States, wallet apps may block US-issued cards during provisioning. Changing the region to the US resolves this for most customers.
7. Factory reset (last resort)
If all of the above steps fail, it is likely that your device is marked as high-risk. The only way to fully resolve that is to factory reset your device using the Erase All Content and Settings option, and restore from backup.
Please note that it must be a full Erase all Content and Settings to take effect. The Reset option is not sufficient.
This is an unfortunate last resort, but it has not failed us yet.