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Troubleshooting

Declined cards, lost deposits, adding to mobile pay, and more.

27 articles
Adding Card to Apple Pay, Google Pay, or Samsung PayThis article will help you resolve your concern about adding Card to Apple pay, Google Pay, Etc.
Determining The Cause Of DeclineLearn the common reasons Laso transactions get declined and how to resolve each issue quickly.
Card Is Stuck In LoadingThis article explains the common reasons why a Laso Finance card may be stuck on loading or why deposits don’t appear in your balance.
Deposit Isn't Showing In BalanceThis article helps you troubleshoot why your deposit isn’t showing in your Laso account.
Card Decline Reasons

Transfer of ValueA Transfer of Value is when you use your card to move funds into another asset, balance, or resellable item (like PayPal, Venmo, crypto, gambling deposits, or in-game skins).
Merchant Determined High-RiskSometimes merchants block a purchase before it even reaches your card—this is called a pre-decline. It usually shows as a generic error like “card not accepted” or “insufficient funds.
Decline Due To Country Jurisdiction RestrictionsLaso cards can only be used within specific country restrictions. Transactions will be declined if they are made from outside the card’s allowed country, with a merchant based in another…
Incorrect Card DetailsIf your payment is declined, it may be because the card details entered don’t match your Laso card information.
Non-Matching Billing AddressWhen making a purchase with your Laso card, the billing information you enter must meet specific requirements. All cards require the billing name to be “Laso Finance.”
Merchant Does Not Accept PrepaidSome merchants do not accept prepaid cards, including Laso cards. If you attempt a purchase at one of these merchants, your transaction will be declined regardless of your balance or…
Laso Finance BugIf you’ve tried all suggested fixes and your transaction is still being declined, it may be caused by a Laso system issue. Our goal is to continually improve success rates…
True Declines vs Pre-Declines on Your CardLearn the difference between true declines and pre-declines, why they happen, and how to troubleshoot them.
Why are Laso Finance prepaid cards not accepted by some merchants?
Can I use a Laso Finance card for payments with DigitalOcean service?
How can I troubleshoot common issues with Laso’s international reloadable prepaid cards?
Declines for web hosting, domains, and online adsWhy International (INTL) Reloadable (REL) declines web services by default, and how to resolve it.