Support & Account / Identity Issues
Laso operates as a no-KYC platform. That means basic account/card issuance does not require
11 articles
What if the merchant doesn't accept Laso cards?
Can I use Laso cards with PayPal Pay in 3 for purchases over $1,000?PayPal’s installment (“Pay in 3”) feature usually won’t accept prepaid cards, because it needs a payment method that supports recurring billing and risk collection.
Can my card be added to PayPal?You can link your Laso card to PayPal for standard purchases (if PayPal allows it). But you can’t transfer your card’s balance into your PayPal account.
Why can't I deposit Bitcoin, ETH, MATIC, or some other non-stable asset?Laso only accepts stable coins because they reduce volatility risk and simplify accounting. Supporting volatile assets would require additional infrastructure (automatic swaps or hedging).
Can I deposit from another bank account or card?All deposits must come from on-chain transactions. Direct fiat deposits (bank / card) are disallowed under regulatory “value transfer” rules.
Can I deposit fiat onto the Laso card, like a debit card?Laso card cannot be funded via fiat (bank or card). Only cryptocurrency (stable coins) can be deposited.
How do I connect my Solana address to my MetaMask address on Laso?Direct bridging across chains is generally not supported; you may need to use a bridge or intermediate wallet transfer instead of “connecting” them.
Why does the deposit form say I have zero balance?You have not deposited any supported stablecoin yet, your deposit is unconfirmed, or the address / token used is not supported by Laso.
How do I change my Telegram notifications from one account to another?To change which Telegram account receives your Laso notifications, you need to remove your Telegram username from the current Laso account and then add it under the new account’s settings.
What’s my card PIN?Laso does not publicly display or store a default PIN. To find or reset your card PIN, you’ll need to check the Laso app or dashboard’s card settings, or contact…
I can’t connect Exodus (or another wallet) to Laso.It’s usually caused by network mismatch, wallet settings or permissions, or connectivity issues. Laso’s app may refuse a wallet if it’s not unlocked or on a supported chain.