Troubleshooting Common Issues with Laso’s International Reloadable Prepaid Cards
International reloadable prepaid cards offer flexibility and convenience, but users may encounter occasional challenges. Below are detailed troubleshooting steps and tips to ensure smooth usage of your Laso card.
Common Scenarios and Solutions
Issue 1: Unable to Find the "Migrate" Button for Balance Transfer
If you're unable to locate the "Migrate" button to transfer your card balance to a new issuer, follow these steps:
Access the Issuer-Change Page: Log in to your account dashboard via Laso’s platform, and navigate to the issuer-change page.
Check for Migration Option: Use the "Migrate" button to transfer your balance to the new issuer. Enjoy an additional ~7% bonus on your transfer.
Clear Browser Cache and Refresh: Clear your browser's cache to ensure you're viewing the most up-to-date version of the website. Afterward, refresh the page and check again.
Issue 2: Transaction Declined at Verified Merchants Like Steam
If your Laso card is declined for a purchase through a verified merchant (e.g., Steam), it could be due to the following reasons:
Transfers of Value: Prepaid cards, including Laso’s, are often restricted from being used for transactions categorized as “transfers of value” (e.g., purchasing in-game items or skins). Steam may flag these transactions as high-risk.
Fraud Risk Mitigation: Transactions might be pre-declined by Steam if they are perceived as high fraud risk before reaching Laso for authorization.
To improve your chances of a successful transaction:
Avoid purchases classified as "transfers of value."
Align your billing details with the information associated with your Laso card.
Avoid using VPNs or making purchases from a new or unrecognized device/location.
Make transactions from a consistent device and location to reduce risk signals.
Tips for Seamless Usage
Ensure your browser and software are up-to-date to prevent compatibility issues when accessing Laso’s dashboard or making payments.
Regularly monitor transaction categories and merchant policies for prepaid cards to stay informed about restrictions and potential risks.
Related Topics
Conclusion
By following the steps outlined above and adopting preventative measures, you can resolve most issues related to Laso’s reloadable prepaid cards. For further assistance, explore additional resources or reach out to Laso Support.