Refunds
Receiving refunds, expectations, timelines.
5 articles
Can I get a refund back to my card?You can receive refunds on all card types.
Can I get a refund for my non-reloadable card?Refunds cannot be issued for non-reloadable cards. These cards do not allow value reversal once issued, so the system can’t “pull back” funds.
I see my refund in the transaction list, but my balance isn’t updated.When a merchant issues a refund, it often shows up in your transaction history (sometimes labeled as “pending”) before your available balance increases.
I made one purchase, but was double charged.Sometimes a business may temporarily charge your prepaid card twice for the same purchase. You’ll often see both charges in a pending (authorization) state. Later, one of those charges is…
The merchant declined my card, but took my money. Where is it?If a merchant declines your card but still “takes” the money, that amount hasn’t disappeared. it is in the process of being refunded.