Withdrawal
This section provides details on withdrawal requests, processing status, and related updates.
10 articles
- Can I withdraw from the ATM?All about ATM withdrawal.
- When will I get my withdrawal?Your withdrawal will be sent in the same currency and on the same network as your most recent deposit.
- Can I transfer my card balance to my account balance, or vice versa?Transferring card balance to account balance.
- Can I get a refund back to my card?You can receive refunds on all card types.
- Can I get a refund for my non-reloadable card?Refunds cannot be issued for non-reloadable cards. These cards do not allow value reversal once issued, so the system can’t “pull back” funds.
- I see my refund in the transaction list, but my balance isn’t updated.When a merchant issues a refund, it often shows up in your transaction history (sometimes labeled as “pending”) before your available balance increases.
- I made one purchase, but was double charged.Sometimes a business may temporarily charge your prepaid card twice for the same purchase. You’ll often see both charges in a pending (authorization) state. Later, one of those charges is…
- The merchant declined my card, but took my money. Where is it?If a merchant declines your card but still “takes” the money, that amount hasn’t disappeared. it is in the process of being refunded.
- I was waiting on a refund on a transaction authorization. Now it's gone. What happened?If the authorization no longer appears, it means the merchant never finalized (settled) the charge.
- How are chargebacks/disputes handled?Laso (and its issuing banks) cannot support chargebacks. There’s no way to undo a confirmed transaction or force a merchant to reverse it.